CLARE LEE

UX Researcher

Northwestern Mutual                                          Oct 2022 - Present

• Led 10+ high-visibility research projects for the client website and mobile app, which involved managing and collaborating with 50+ stakeholders across product, design, business, and engineering, developing a multi-phase research plan, driving alignment on research goals, metrics, decisions, and next steps, and conducting in-depth interviews, concept testing, usability testing, diary study, contextual inquiries, and surveys

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• Delivered 90+ research insights to teams in creative ways, including running 15+ research and ideation workshops and iteratively developing easy-to-use, engaging, collaborative research deliverables​​​

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• Worked and communicated closely with 10 other researchers to make connections across projects, influence product decisions, improve processes, and expand the role of research

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UX Researcher
PPG (MHCI Capstone)                                                Jan - Aug 2022

• Led user research in the project, planning out research, defining research goals & questions, and conducting 20+ in-person and remote interviews, contextual inquiry, prototype testing, workshops, and immersion research

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• Facilitated and planned the team’s weekly interpretation, synthesis, and alignment meetings​​​

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• Presented research insights to product leaders, including the Chief Digital Officer, Global Digital Director, and Director of Digital Product

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UX Researcher
Human-Computer Interaction Institute                 Jan - June 2022

• Conducted usability testing for an accessible ridesharing app designed for people in the disability community, as part of a semifinalist CMU team for the U.S. Department of Transportation’s Inclusive Design Challenge

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UX Research Coordinator
Toss (Viva Republica)                                               April – Aug 2021

• Designed the participants’ end-to-end journey, driving all aspects of participant management for 30+ user research studies, including sourcing, outreach, screening, scheduling, and troubleshooting, as well as preparing and supporting in-person and remote studies and managing incentives​​​​​

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• Enhanced and expedited the team’s research by implementing new tools and processes to automate time-consuming tasks and minimize unwanted participant behaviors, such as no-shows and tardiness​

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